Shipping Information
Processing Time
All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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If we are experiencing a high volume of orders, deliveries may be delayed by a few days. You will be notified via email about any delays in regards to your order.
Shipping Rates & Delivery Estimates
Shipping charges are calculated by weight and will be displayed at checkout. Delivery Estimates will also be displayed at checkout and express delivery options are available for UK orders only. If you require your items sooner please contact us although additional postage charges may apply.
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All orders are shipped via Royal Mail and can be subject to delays please take this into consideration when placing your order.
Buyers are also responsible for any customs and import taxes that may apply.
Returns & Exchanges
Personalised Items
As our products are specifically made just for you we are unable to offer refunds or exchanges on our products unless they are damaged or faulty. If that is the case you must contact us within 7 days including images of the damage or fault and brief description of the issue. All customers are advised that most of our products are hand wash only and must be washed and handled with care. If any faults occur due to careless or machine washing we are not liable for and returns will not be accepted, the item can be remade however this will be charged for.